Terms of Service

These terms govern your use of the online tools provided by RobinsFire (trading as Cambs Fire Safe) — the Hub, Inspection Tool, Notes Tool, Pre-Inspection Tool, Customer Portal, and any related services we make available.

By using any of these services, you agree to these terms. If you don't agree, please don't use the service.

1. Who we are

RobinsFire is an unincorporated trading name of Cambs Fire Safe, a fire risk assessment business based in Cambridgeshire, United Kingdom. References to "we", "us", and "our" in these terms mean Cambs Fire Safe.

Contact: marco.fiore@cambsfiresafe.com

2. What the service does

We provide an online platform for managing fire risk assessments — from booking through site capture, write-up, review, delivery, and aftercare. Different tools in the platform are intended for different users:

• Operations Hub, Pre-Inspection Tool, Inspection Tool, Notes Tool — for use by Cambs Fire Safe assessors and authorised reviewers
• Customer Portal — for clients to view their delivered FRA reports and request amendments
• Public-facing pages (this one, the Privacy Policy, Cookies notice, FAQ, System Map) — informational, no account needed

The service is provided "as is". We do our best to keep it available and accurate, but we don't guarantee uninterrupted access or that every feature will work for every browser or device.

3. Account access

Where access requires an account, you must:

• Provide accurate registration information and keep it up to date
• Keep your password (and, for staff, second-factor device) confidential
• Tell us immediately if you think your account has been compromised
• Not share your account with others — each user needs their own login

You're responsible for everything that happens under your account.

4. Acceptable use

You agree not to:

• Use the service for anything unlawful, harmful, or fraudulent
• Upload content that infringes someone else's copyright, privacy, or other rights
• Reverse-engineer, scrape, or systematically extract data from the service beyond your own account's data
• Send spam, run automated load testing, or otherwise abuse the AI / transcription endpoints
• Attempt to bypass authentication, rate limits, or other security controls
• Interfere with other users' access

If we believe in good faith that you've materially breached these rules, we may suspend or terminate your access without notice. Where possible we'll let you know first and give you a chance to put it right.

5. AI-assisted features

Some features in the platform use third-party AI services (Anthropic Claude for text generation, Groq Whisper for transcription). Their output:

• Is informational, not a substitute for professional judgement
• May contain inaccuracies, omissions, or hallucinations
• Should be reviewed by a qualified assessor before it forms part of a deliverable Fire Risk Assessment

We don't accept liability for decisions taken on the basis of AI output that hasn't been verified by a human.

6. The Fire Risk Assessment itself

The platform is a tool we use to deliver our FRA service. The terms of any FRA engagement (scope, fee, deliverables, indemnity) are governed by the separate engagement letter or contract you have with us, not by these terms. Where there's a conflict, the engagement contract wins.

7. Your data

How we handle personal data is set out in our Privacy Policy. It tells you what we collect, why, who else sees it, and how to exercise your rights under UK GDPR.

8. Intellectual property

The platform itself — the software, design, documentation, brand assets — belongs to us. You don't get any right to copy, modify, or redistribute it beyond what's strictly necessary to use the service for its intended purpose.

Content you create on the platform (notes you type, photos you upload, reports you author) belongs to you. By uploading it, you grant us a non-exclusive licence to store, process, and transmit it for the purpose of providing the service to you and meeting our regulatory obligations.

9. Limitation of liability

To the maximum extent allowed by law:

• We're not liable for any loss of profit, revenue, business, goodwill, or anticipated savings
• We're not liable for any indirect or consequential loss
• Our total liability arising out of or in connection with these terms — whether in contract, tort (including negligence), or otherwise — is limited to the fees you have paid to us in the 12 months preceding the event giving rise to the claim

Nothing in these terms limits liability for fraud, death or personal injury caused by our negligence, or any other liability that can't be limited by law.

10. Indemnity

If a third party makes a claim against us because of content you uploaded or actions you took on the platform in breach of these terms, you agree to indemnify us for the reasonable costs of defending or settling that claim. We'll let you know as soon as we're aware of any such claim.

11. Termination

Either side can end access to the platform at any time:

• You can stop using it. If you have an account, email us to close it and we'll remove your access
• We can end your access if you materially breach these terms, if we believe you've put us in legal jeopardy, or if we decide to retire the service entirely. We'll give reasonable notice unless an immediate end is needed (e.g. abuse, security)

Termination doesn't affect rights or obligations that have already accrued. Sections 7 (Your data), 8 (Intellectual property), 9 (Limitation of liability), 10 (Indemnity), and 13 (Governing law) survive termination.

12. Changes to these terms

We may update these terms from time to time — typically when the service or the law changes. For any update that materially affects your rights, we'll give at least 30 days' notice (by email if you have an account, or by a notice in the Hub). Continuing to use the service after the notice period means you accept the change.

13. Governing law & jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.

14. Misc

• No waiver: if we don't enforce a right immediately, we haven't given it up
• Severability: if any part of these terms is unenforceable, the rest still applies
• Assignment: you can't assign your rights to anyone else without our written agreement. We can assign ours, for example as part of a business sale, with continuity of protection
• Entire agreement: together with your engagement contract and our Privacy Policy, these are the complete terms between us — they replace any earlier communications

15. Contact

Anything unclear? Email marco.fiore@cambsfiresafe.com.